INES - National Institute of Science and Technology for Software Engineering

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  • The Social Networks and Knowledge Management project also will be present on SBSC 2009

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    Publicado em September 23rd, 2009Publications

    The papers entitled MaRKSoNe: Uma Ferramenta para Suporte a Gestão de Conhecimento em Projetos de Software”, “Utilizando Redes Sociais e Folksonomia para Localizar Especialistas de Domínioand Um Processo para Gestão do Conhecimento Organizacional através de Redes Sociais are among the 24 papers accepted on the VI  Simpósio Brasileiro de Sistemas Colaborativos (SBSC 2009). These papers are results from project “Social Networks as a Knowledge Management Tool for Software Development” (UFBA, UFPE and CESAR).

    The first paper presents MaRKSoNe, a system for managing automatic recommendations of knowledge within software projects. The deployment of MaRKSoNe in a Software Factory are showing positive signs, like the reduction of the time needed for inserting new professionals on software development projects.

    The second paper presents SWEETS 2.0 and its deployment on a.m.i.g.o.s., a web based social network (WBSN) used as the main communication and collaboration tool inside C.E.S.A.R. – an Innovation Institute of Recife. SWEETS is based on emergent onthologies extracted from folksonomies, and is used to disseminate tacit knowledge to every employee on the enterprise.

    The third paper presents a case study describing the effects of using a web based social network as the main Knowledge Management Tool for a Innovation Institute in Brazil.

    The publications data are:

    Carneiro, P. J. S., Costa, R. A. e Meira, S. R. L. MaRKSoNe: Uma Ferramenta para Suporte a Gestão de Conhecimento em Projetos de Software. In: Anais do VI Simpósio Brasileiro de Sistemas Colaborativos. Fortaleza, Brasil.

    Silva, E. M., Costa, R. A., Pinto, E. R., Schmitz, L. R. B. e Meira, S. R. L. Utilizando Redes Sociais e Folksonomia para Localizar Especialistas de Domínio. In: Anais do VI Simpósio Brasileiro de Sistemas Colaborativos. Fortaleza, Brasil.

    Costa, R. A.,  Silva, E. M., Ribeiro, R. A. e Meira, S. R. L. Um Processo para Gestão do Conhecimento Organizacional através de Redes Sociais. In: Anais do VI Simpósio Brasileiro de Sistemas Colaborativos. Fortaleza, Brasil.

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  • INES will be presenting on the CRIWG 2009

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    Publicado em August 5th, 2009Publications

    The paper entitled “Social Knowledge Management in Practice: A Case Study” was accepted to be presented on the 15th Collaboration Researchers’ International Workshop on Groupware (CRIWG 2009). This paper is a result from project “Social Networks as a Knowledge Management Tool for Software Development”.

    This papers presents a proposal for useing social networks as knowledge management tool for companies. This proposal includes the usage of asocial network environment with its related knowledge management proces. Besides the process, a set of metrics is also proposed. Finally the paper reports more than three years of experiences from an Innovation Institute in Brazil using the proposed process, including a comparison of this initiative with the previous knowledge management initiative.

    The paper publication record is: Costa, R. A. et al., 2009. Social Knowledge Management in Practice: A Case Study. In Proceedings of the 15th Collaboration Researchers’ International Workshop on Groupware.  Peso da Régua, Portugal: LNCS.

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  • Social Networks as a Knowledge Management Tool for Software Development

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    Publicado em June 30th, 2009About the Institute

    On enterprises, a change also called the thrid industrial revolution is happening. This change represents a turn to the knowledge based economy, where knowledge is the most important asset, surpassing traditional resources like earth, capital and work. This collective knowledge and its management contribute the a continued improvement of productivity, raising the enterprise competitiveness.

    Knowledge comes from the environment, because it comes form interaction between people and this environment, modifying both during these interactions. Knowledge resides on the mind, behaviour, perception and interaction of people, which is called tacit knowledge. The knowledge which is easily captured, formalized and documented is called explicit knowledge. In general, knowledge management processes focuses on explicit knowledge, which represents only 10% to 20% of all enterprise knowledge. The other 80% to 90% os knowledge is tacit and can not be processed by traditional information systems.

    Social networks are tools that help to manage explicit knowledge, and also support people interaction. Because they are usually informal, non-structured and non-hierarchized, the information and knowledge lifecycle allows the social network members to express themselves in a really natural way, reducing the existing barriers of formalizing knowledge.

    This project has as main objective to provide the needed mechanisms for using social networks environments as the main Knowledge Management Tool for enterprises and its software development projects. Aiming to achieve this goal, a social networks platform will be extended in order to provide the criation and management of software development projects. Knowledge Management processes will be researched and adapted to help defining a process which fits better to the proposed domain. In addition, a set of metrics and tools will be proposed, implemented, deployed and analysed in order to better support the defined process and evaluate its efficiency.

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  • INES on the Web Based Communities 2009

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    Publicado em May 18th, 2009Publications

    On 05/12/2009, INES received three great news. Three papers from the “Social Networks as a Knowledge Management Tool on Software Development” were accepted to be presented in the next Web Based Communities conference, which will be held in Algarve, Portugal, from 21 to 23 in June, 2009.

    Existing since 2004, the Web Based Communities conference is currently part of IADIS Multi Conference on Computer Science. The mission of  Web Based Communities is is to publish and integrate scientific results and act catalytically to the fast developing culture of web communities. The conference invites original papers, review papers, technical reports and case studies on WWW in particular the emerging role of so-called WWW-Based Communities.

    The accepted papers are the following.

    Title: A Process to Manage Corporate Knowledge Using Social Networks: A Case Study
    Authors: Ricardo Costa, Edeílson Silva, Rafael Ribeiro and Silvio Meira.
    Abstract: This case study describes the effects of using a Web Based Social Network (WBSN) approach to Knowledge Management in a Brazilian software development organization. During this work it was proposed a Knowledge Management process, with some metrics related to its phases. These metrics have been monitored since January 2008 and have been analyzed in order to verify the efficiency of this approach. In order to give a better understanding of the concepts related to Social Networks and Knowledge Management, it is presented a brief introduction to each one of them, including an evaluation of existing Knowledge Management approaches.

    Title: Using a Social Network to Support Project Management
    Authors: Paulyne Jucá, Ricardo Costa and Silvio Meira.
    Abstract: With the diffusion of the geographically distributed work and the necessity of managing appropriately the organization knowledge, the organizations start to search for flexible initiatives to maintain the project and organizational memory and formalize the knowledge acquired. An organizational social network called a.m.i.g.o.s has been extended in order to include project management functionalities and better suite the knowledge management process. This paper describes the project extension and the experience of using this corporative social network as project management tool supporting a software development project.

    Title: Classifying Knowledge on Social Networks: A Real Challenge
    Authors: Ricardo Costa, Paulyne Jucá, Isabel Mendonça, Haidee Lima and Silvio Meira
    Abstract:Users usually have difficulties on how to classify knowledge when publishing in a Knowledge Management environment. This work presents a real case study and a proposal to solve the classification problem on a Social Network environment used for Corporate Knowledge Management. During this case study it was analyzed more than 2 years of knowledge produced in an organization in order to define the most commons types of knowledge, and afterwards a usability tests were made to validate the analysis results in order to verify if this new concepts are appropriated to user’s needs.

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